Privacy Policy

Last updated: 04-Dec-2025

YARI Robotics Pvt Ltd (“we”, “our”, “us”) operates the website https://yarirobotics.com

We are committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

1.1 Account & Order Information

When you create an account, place an order, or interact with our store, we collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Automatically generated account information

We use this information to create your account, process orders, manage deliveries, and send order-related notifications.

If you request a password reset, your IP address will be included in the reset email for security verification.

1.2 Payment Information

Payments are processed securely by Razorpay, PayPal, and Stripe.
We do not store your card or payment details on our website.
Your payment information is handled directly according to each gateway’s privacy policy.

1.3 Zoho Services

We use the following Zoho tools:

Zoho SalesIQ / Cliq Chat

When you use live chat, Zoho may collect:

  • Name
  • Email address
  • Chat messages
  • Technical information (IP, device info, etc.)

WhatsApp Chat

If you contact us via WhatsApp, your phone number and messages are processed through WhatsApp’s platform and may be synced with Zoho Cliq for support purposes.
WhatsApp uses its own privacy and data processing policies.

Zoho Support Desk

If you submit a support ticket, warranty registration, or RMA request, we may collect:

  • Name
  • Email
  • Phone number
  • Product serial numbers
  • Invoice copies or purchase proof
  • Any information you provide voluntarily

These details are used only to respond to support requests, process warranty claims, and maintain product service history.
Warranty/RMA details may be retained indefinitely for record-keeping and service continuity.

1.4 Newsletter Subscription

If you subscribe to our newsletter, we collect your email address.
We may send updates or promotional content using Zoho Campaigns.
You can unsubscribe at any time via the link in the email.

1.5 Embedded YouTube Videos

Our product pages may display embedded YouTube videos.
When you view these videos, YouTube/Google may collect:

  • IP address
  • Device information
  • Cookies
  • Viewing behavior

Data collection is governed by Google’s privacy policy.

1.6 Analytics

We use Google Analytics to understand site performance and visitor behavior.
Google Analytics may collect anonymized usage data, device information, and cookies.

1.7 Cookies

We use essential cookies for website functionality (login, cart, checkout). Zoho and Google Analytics may set additional cookies for chat, analytics, and usage insights.

Cookie retention: 30 days, unless otherwise specified by third-party tools.

Zoho’s cookie usage is described here: https://www.zoho.com/salesiq/cookies-policy.html

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Respond to warranty and RMA requests
  • Improve website performance
  • Send order updates and service messages
  • Send newsletters (only if you subscribe)
  • Maintain internal business records

We do not sell or share your personal data with unrelated third parties.

3. Data Retention

  • Order and account information: retained as required for business, tax, and legal purposes.
  • Warranty/RMA details: retained indefinitely for service history.

4. Your Choices

You may:

  • Access or update your account information anytime by logging in
  • Request deletion of your account (subject to legal/tax constraints)
  • Unsubscribe from newsletters at any time
  • Disable cookies through your browser settings (site functionality may be affected)

5. International Users

Our products may be purchased globally.
By using our website, you consent to the processing of your information in India, where our business is based.

6. Security

We use reasonable technical and organizational measures to protect your data.
However, no online system is fully secure, so we encourage you to use strong passwords and protect your account information.

7. Third-Party Links

Our website may link to third-party services (e.g., payment gateways, Zoho tools and others).
Their privacy practices are governed by their respective policies.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated date.

9. Contact Us

For questions about this Privacy Policy or your data, contact:

YARI Robotics Pvt Ltd
Email: info@yarirobotics.com
Website: https://yarirobotics.com
Address: 13/15, Sakthi Murugan Nagar, Edayarpalayam
Coimbatore 641025, TN, India